SHIPPING POLICY

Delivery

We will delivery your order as per the calendar selection you have made during Checkout. Deliveries are made during business hours, between 9am and 5pm, however, if we have a very full schedule, we may deliver outside of those ours. If you have a specific request, please feel free to contact us and let us know what time you need your order delivered, otherwise, we do not have allocated delivery time slots during the day.

We offer same-day delivery if the order is placed before 12 pm on the day, between Wednesdays and Sundays. Our closing days are Monday and Tuesday. If you wish to arrange a delivery on these days, please call us well in advance – at least 2 days, and we will try and accommodate your request. 

Re-Delivery

Upon delivery of your order, our staff policy is to first knock, then call the recipient, call the sender, and if this fails, check if there is a safe place to leave the flowers. A safe place may be defined as:

  • Away from rain, direct sun or wind
  • Away from pets who may damage the flowers
  • Out of sight of street or residential passers buy, and safe from theft

If this is not an option, we will not leave your order, and we will contact you for instructions to attempt a re-delivery. If re-delivery has to occur, we will require a fee of the same amount for delivery, according to the relevant area. We must process this fee before re-delivery occurs to ensure we cover additional costs.